Refund Policy

Because AMLKYC supplies immediate access to digital services, reports, credits, subscriptions and API capacity, completed purchases are generally final and non-refundable except as expressly stated in this Policy, a signed agreement or mandatory consumer law. This Policy does not limit non-waivable statutory rights.

• Duplicate charge caused by a technical or payment-processing error.
• Charge taken but the purchased credits/subscription were not delivered and Provider cannot deliver them within a reasonable period after notice.
• A reproducible Provider-side defect makes the purchased paid feature materially unusable and Provider cannot restore it within a reasonable period.
• An unauthorised payment reported promptly, subject to identity, account-security and payment-provider investigation.
• A refund expressly required by applicable mandatory consumer law.

• Used, partially used, expired, promotional, bonus or complimentary credits.
• Reports already generated, API requests processed, KYC checks initiated or third-party costs incurred.
• Dissatisfaction with a risk score, category, attribution, false positive/negative or a bank/exchange/counterparty decision.
• Failure to select the correct blockchain, address, transaction hash, direction, parameters or plan.
• Customer integration, network, device, credentials, third-party provider or unsupported-use problems.
• Suspension or termination for breach, abuse, sanctions/AML risk, fraud, chargeback abuse or legal requirement.
• Changes of mind, unused subscription time, price changes, exchange-rate differences, bank fees or taxes, except where law requires otherwise.

Subscriptions renew as disclosed at checkout or in an order form. Customer must cancel before the renewal deadline through the account or support channel. Cancellation stops future renewal but normally does not refund the current period. Removing an application, not using the Service, deleting an API key or sending an informal message to another channel does not necessarily cancel billing.

Requests must be sent to support@amlkyc.tech within 14 calendar days of the charge or discovery of the issue, unless mandatory law allows longer. Include account email, date, amount, currency, invoice/transaction reference, service affected, reason, evidence and preferred resolution. Never send full card numbers, passwords, private keys or seed phrases.

Provider may verify identity, account control, logs and payment information and may first offer correction, replacement report, restored credits or service credit where appropriate. Submitting false information or simultaneously pursuing inconsistent remedies may lead to suspension.

Provider aims to acknowledge complete requests within 5 business days and decide within 15 business days, although investigations may take longer. Approved refunds are returned to the original payment method where possible. Provider processing may take up to 10 business days after approval; banks, card networks or blockchain/payment providers may require additional time. Currency conversion and third-party fees may cause the received amount to differ.

Before initiating a chargeback, Customer should contact Provider so the issue can be investigated. A chargeback does not expand refund rights. Provider may submit account, acceptance, delivery and usage evidence to the payment provider and may suspend the account while a dispute is pending. This does not prevent exercise of mandatory legal rights.

Where a consumer has a statutory cancellation right for digital content or services, performance may begin only after any consent/acknowledgement required by law. If the consumer validly agrees to immediate performance and acknowledges loss of the withdrawal right, the right may end once supply begins, to the extent permitted by applicable law. Where such consent was not properly obtained, mandatory law controls.

Provider may deny requests involving manipulated evidence, repeated refund abuse, use after alleged non-delivery or breach. Internal decisions do not prevent a complaint to a competent consumer authority or court. Refunds are without admission of liability.

Legal notices, privacy requests and support communications must be sent to support@amlkyc.tech. Notices to the Provider may also be delivered to its legal address: 11/1, Apt. 14/1, Adonts Street, Arabkir, Yerevan, Republic of Armenia. Electronic notices are deemed received on the next business day after transmission unless the sender receives a delivery failure notice.